Enterprise-Grade IT Solutions Built for Your Business
From network infrastructure to cybersecurity to cloud solutions, we deliver the technology foundation your business needs to compete and grow.
Technology should drive your business forward, not hold it back. Orion Networks provides enterprise-grade IT solutions from industry-leading partners like Cisco, Auvik, Endpoint, Automate, Datto, AWS, Microsoft, Milestone and US Signal. Whether you’re building new infrastructure, upgrading aging systems, or solving specific technology challenges, we design and implement solutions that deliver reliability, security, and performance.
Complete Technology Solutions for Modern Business
At Orion Networks, we believe IT infrastructure is the key to running a successful business in today’s digital world. That’s why we provide comprehensive solutions across four critical technology domains:
Network Infrastructure
The foundation that connects everything
Cybersecurity
Protection for your data, systems, and reputation
Data Center & Cloud
Scalable computing and storage resources
Unified Communications
Tools that keep your team connected and productive
We don’t just sell boxes. We design integrated solutions that solve real business problems and support your strategic goals.
Our Strategic Technology Partnerships
Why Our Partnerships Matter to You
As a Cisco Premier Partner with Advanced Collaboration Architecture Specialization, we’ve demonstrated expertise and achieved rigorous certifications that less than 10% of Cisco partners attain. This means you get:
Access to Cisco’s latest technologies and priority support. Our partnership provides direct channels to the newest solutions and expedited support when you need it most.
Certified engineers with proven expertise. Our team holds advanced certifications that demonstrate real-world competency, not just classroom knowledge.
Preferential pricing and financing options. Our partner status often translates to better pricing and flexible financing for your projects.
Direct escalation paths to manufacturer support. When complex issues arise, we have direct access to Cisco engineering resources.
Our Elite Technology Partners
Cisco Systems
Premier Partner with Advanced Collaboration Architecture Specialization
Networking, security, collaboration, and data center solutions from the global leader in enterprise infrastructure.
Axis Cameras
Solution Gold Partner
Industry leader in video surveillance with innovative IP camera solutions for security and business intelligence.
Lenovo
Authorized Partner
A complete line of durable, business-oriented servers, laptops, and PCs built for reliability and performance.
Fortinet
Engage Advocate Partner
Next-generation firewalls, secure SD-WAN, switching, and wireless — networking and security converged on a single operating system.
Vertiv/Liebert
Authorized Partner
Industry leading UPS systems, power distribution, and cooling solutions that protect critical infrastructure.
HPE/Zerto
Authorized Partner
Edge-to-cloud enterprise compute, IT infrastructure, data protection, and security solutions.
Why We Choose Best-in-Class Partners
We could partner with any manufacturer, but we select industry leaders with proven track records, strong support organizations, and commitment to innovation. Your infrastructure is too important to compromise with inferior products.
Network Infrastructure Solutions
Build a Foundation That Supports Everything You Do
Your network is the central nervous system of your business, connecting employees, applications, data, and customers. When it’s unreliable, slow, or poorly designed, everything suffers. When it’s robust, secure, and optimized, your entire organization benefits.
The Challenge
Remote workers need secure, reliable access from anywhere. Cloud applications demand consistent, high-performance connectivity. Growing data volumes strain outdated infrastructure. Security threats require network-level protection. Multiple locations need seamless interconnection. Wireless connectivity must be fast, reliable, and secure.
Our Solution
We design, implement, and optimize network infrastructure using enterprise-grade equipment and proven architectural principles. The result is a network foundation that’s reliable, secure, scalable, and ready for whatever comes next.
Enterprise Routing & Switching
Build the Backbone of Your Business
Routers and switches are the foundation of every network. We implement routing and switching solutions that deliver high performance, built-in security, and rock-solid reliability.
What We Deliver
Core Switching: High-capacity switches for data center and distribution layers, redundant configurations to eliminate single points of failure, Quality of Service (QoS) for prioritizing critical traffic, Power over Ethernet (PoE) for phones, cameras, and access points, and stackable designs for simplified management.
Routing Solutions: Branch office routers with integrated security, high-performance routing for bandwidth-intensive applications, redundant WAN connectivity with automatic failover, advanced routing protocols for optimal path selection, and VPN capabilities for secure site-to-site connections.
Network Segmentation: VLAN design to separate traffic by function or department, guest network isolation to protect internal resources, voice VLAN optimization for VoIP quality, security zones to contain breaches, and compliance segmentation for regulated data.
Benefits
Eliminate network bottlenecks affecting performance. Support bandwidth-intensive applications like video, cloud, and VoIP. Reduce downtime with redundancy and failover. Simplify troubleshooting with better visibility. Scale easily as your business grows. Improve security with network segmentation.
Ideal For
Growing businesses, multi-location organizations, companies with performance issues, and network refresh projects.
Enterprise Access Points
Enterprise-grade access points (not consumer equipment), high-density APs for conference rooms and auditoriums, outdoor-rated APs for warehouses and external areas, mesh configurations for difficult-to-wire locations, and latest WiFi standards (WiFi 6/6E) for maximum performance.
Centralized Management
Cloud or on-premise wireless controllers, unified management across all locations, guest access management and reporting, performance monitoring and optimization, and zero-touch provisioning for new APs.
Secure Wireless Solutions
Reliable, Fast WiFi Throughout Your Facility
WiFi isn’t a luxury anymore. It’s essential infrastructure. Employees, guests, and IoT devices all depend on wireless connectivity. We design and implement enterprise-grade wireless networks that deliver complete coverage, excellent performance, and robust security.
Professional Wireless Design
RF site surveys to optimize coverage and performance, strategic access point placement for seamless roaming, channel planning to minimize interference, capacity planning for high-density environments, and predictive modeling with post-deployment validation.
Wireless Security
WPA3 encryption for data protection, secure guest access with captive portals, Network Access Control (NAC) for device authorization, rogue access point detection and containment, and wireless intrusion prevention.
Benefits
Eliminate WiFi dead spots and weak signal areas. Support mobile devices, laptops, and IoT equipment. Provide secure guest access without compromising internal network. Enable wireless VoIP phones and collaboration tools. Reduce support calls about wireless connectivity. Scale easily by adding access points as needed.
Ideal For
Offices, warehouses, manufacturing facilities, retail locations, healthcare facilities, and multi-tenant buildings.
LAN/WAN Connectivity
Connect Your Locations, Remote Workers, and Cloud Resources
Modern business happens across multiple locations, with remote workers, and in the cloud. We implement connectivity solutions that seamlessly tie everything together with security, reliability, and optimal performance.
Local Area Networks (LAN)
Campus network design for multi-building facilities, structured cabling design and installation coordination, network closet design and equipment layout, fiber optic backbone connections, and network documentation and labeling.
Wide Area Networks (WAN)
Multi-site connectivity with MPLS, point-to-point, or internet VPN. Bandwidth optimization and traffic prioritization. Redundant WAN links with automatic failover. Branch office connectivity to headquarters and data centers. Cloud connectivity to AWS, Azure, US Signal and other platforms.
SD-WAN Solutions
Software-defined WAN for intelligent traffic routing, multiple internet connections with automated failover, application-aware routing for optimal performance, centralized management across all locations, and significant cost savings vs. traditional MPLS.
Remote Access Solutions
Secure VPN for remote workers and traveling employees. Always-on VPN for seamless remote access. Multi-factor authentication for enhanced security. SSL VPN for clientless browser-based access. Remote desktop solutions for secure application access.
Benefits
Enable seamless collaboration between locations. Support remote and hybrid work models. Optimize cloud application performance. Reduce WAN costs with SD-WAN technologies. Ensure business continuity with redundant connectivity. Centralize management and reduce complexity.
Ideal For
Multi-location businesses, companies with remote workers, organizations migrating to cloud, and bandwidth-intensive applications.
Cybersecurity Solutions
Protect Your Business from Ever-Evolving Threats
Cybersecurity isn’t optional anymore. It’s absolutely essential. Ransomware, phishing, data breaches, and other threats pose existential risks to businesses of all sizes. We implement multi-layered security solutions that protect your data, systems, operations, and reputation.
The Challenge
Ransomware attacks that encrypt your data and demand payment. Phishing emails that trick employees into revealing credentials. Malware infections that steal data or create backdoors. Insider threats from disgruntled or careless employees. Compliance requirements like HIPAA, PCI-DSS, and SOC 2. Remote work expanding the attack surface. Sophisticated attacks that bypass basic security.
Our Solution
We implement defense-in-depth security using best-in-class technologies from leading security vendors. Multiple security layers work together to prevent, detect, and respond to threats, protecting your business from the perimeter to the endpoint.
Next-Generation Firewalls
Your First Line of Defense Against Cyber Threats
Traditional firewalls only inspect basic network traffic. Next-generation firewalls (NGFWs) and security appliances provide deep packet inspection, application awareness, intrusion prevention, and integrated threat intelligence to stop sophisticated attacks.
What We Deliver
Next-Generation Firewalls (NGFW): Application visibility and control (not just ports and protocols), intrusion prevention system (IPS) to block exploit attempts, advanced malware protection with sandboxing, URL filtering to block malicious and inappropriate websites, SSL/TLS decryption to inspect encrypted traffic, and threat intelligence from industry leading security groups.
Firewall Architecture: High-availability configurations for business continuity, clustered deployments for high-throughput environments, DMZ design for public-facing services, remote office firewall deployment and centralized management, and unified threat management for small offices.
Advanced Security Features: Geo-blocking to prevent connections from high-risk countries, botnet traffic detection and blocking, zero-day threat protection, file type controls and malware scanning, and detailed logging and forensics for incident investigation.
Benefits
Block sophisticated attacks that bypass basic firewalls. Prevent ransomware and malware from entering your network. Control which applications users can access. Meet compliance requirements for perimeter security. Gain visibility into network traffic and threats. Reduce attack surface with intelligent blocking.
Ideal For
All businesses, especially those handling sensitive data, facing compliance requirements, or experiencing security concerns.
DNS Security
DNS-layer security blocks malicious sites before connections occur. Cloud-delivered protection with no on-premise hardware. Blocks phishing sites, malware distribution, and command & control. Comprehensive category-based filtering with 90+ categories. Custom allow/block lists for your specific needs.
Content Filtering
Block inappropriate content including adult, gambling, and illegal sites. Control social media and streaming services access. Manage bandwidth-consuming applications. Different policies for different user groups or times of day. Detailed reporting on internet usage and blocked threats.
Web Filtering & Content Control
Block Malicious Sites and Manage Internet Access
Employees need internet access to do their jobs, but unrestricted access creates security risks and productivity concerns. Web filtering protects your network while enabling appropriate access.
Benefits
Prevent malware infections from drive-by downloads. Stop phishing attacks before users see them. Improve productivity by managing internet distractions. Reduce bandwidth consumption from streaming and downloads. Protect remote workers with cloud-based filtering. Meet compliance requirements for content filtering.
Ideal For
All businesses, especially those with internet-facing employees, remote workers, or productivity concerns.
Email Security & Spam Filtering
Stop Threats at the Most Common Attack Vector
Email is the #1 attack vector for cyber criminals. Phishing, malware attachments, business email compromise: most breaches start with email. Advanced email security is essential.
Advanced Email Security
Multi-layer defense incorporating AI and ML models. Cloud-based email filtering with no hardware to maintain. Advanced threat detection with sandboxing. Phishing and spear-phishing protection. Business email compromise (BEC) detection. Malicious URL rewriting and time-of-click protection. Impersonation detection for CEO fraud prevention.
Spam and Unwanted Email
Industry-leading spam detection with greater than 99% effectiveness. Bulk email management. Graymail filtering for legitimate but unwanted messages. User-controlled whitelist and blacklist. Email quarantine with user access.
Data Loss Prevention
Outbound email filtering to prevent data leaks. Compliance controls for regulated data including SSN, credit cards, and PHI. Encryption for sensitive outbound email. Email archiving and retention.
Benefits
Stop ransomware and malware before it reaches inboxes. Prevent credential theft from phishing attacks. Reduce spam and unwanted email volume. Protect against CEO fraud and wire transfer scams. Meet compliance requirements for email security. Improve employee productivity by reducing email clutter.
Ideal For
All businesses using email, especially those in finance, healthcare, or handling sensitive data.
Endpoint Management
Centralized management console for all devices. Automated deployment and updates. Policy enforcement across all endpoints. Remote remediation capabilities. Detailed threat reports and forensics. Integration with firewall and network security.
Advanced Features
Application control and device control. USB and removable media protection. Web filtering at the endpoint level. Email attachment scanning. Automated threat response and isolation. Rollback capability for ransomware recovery.
Endpoint Monitoring, Detection and Response
Comprehensive Protection for Every Device
Every laptop, desktop, server, and mobile device is a potential entry point for threats. Enterprise-grade endpoint protection provides multiple layers of defense against malware, ransomware, and advanced threats.
Next-Generation Endpoint Protection
Signature-based detection for known threats. Behavioral analysis to detect unknown malware. Machine learning and AI-powered threat detection. Exploit prevention to stop zero-day attacks. Ransomware protection with behavior monitoring. Fileless malware detection.
Benefits
Protect against malware, ransomware, and advanced threats. Secure remote workers and mobile devices. Centralized visibility and control. Automated protection without user intervention. Rapid threat detection and response. Reduce impact of security incidents.
Ideal For
All businesses with computers and mobile devices.
Data Center & Cloud Solutions
Modern Infrastructure for Agility, Efficiency, and Growth
Your data center, whether physical, virtual, or in the cloud, is the engine room of your business. We design and implement data center and cloud solutions that are efficient, scalable, resilient, and cost-effective.
The Challenge
Aging physical servers consuming power, space, and maintenance. Limited scalability for growth and new applications. Insufficient disaster recovery and business continuity. High capital costs for infrastructure expansion. Complex management across physical and cloud resources. Storage growth outpacing capacity and budget.
Our Solution
We architect modern data center solutions using virtualization, cloud integration, and intelligent storage that reduce costs, improve agility, and enhance resilience. Whether you’re consolidating physical infrastructure, migrating to the cloud, or building hybrid solutions, we deliver the right architecture for your needs.
Server Virtualization
Consolidate, Simplify, and Optimize Your Server Infrastructure
Server virtualization transforms expensive, under-utilized physical servers into efficient virtual machines running on fewer, more powerful hosts. The result is dramatic cost savings, improved disaster recovery, and greater flexibility.
Virtualization Architecture
Right-sized host server selection and configuration. Shared storage design for flexibility and high availability. Network design for optimal VM performance. Resource pools for departmental allocation. Template and clone strategies for rapid deployment. Backup integration for VM-aware protection.
Advanced Features
Disaster recovery integration with site replication. Snapshots for testing and quick rollback. Resource monitoring and capacity planning. Automated patching and updates. VM lifecycle management. Storage optimization and thin provisioning.
Benefits
Reduce server count by 10:1 or more for dramatic cost savings. Lower power, cooling, and data center space requirements. Provision new servers in minutes instead of days or weeks. Improve disaster recovery with VM replication. Test and development environments without new hardware. Simplified backup and recovery. Extend life of applications on older operating systems.
Ideal For
Any business with multiple physical servers, especially those facing hardware refresh cycles or space and power constraints.
Storage Architecture
Capacity planning to meet current and future needs. Performance optimization for critical applications. Redundant configurations for high availability. Disaster recovery replication to remote sites. Backup integration for data protection. Storage network design with iSCSI or Fibre Channel.
Advanced Features
Thin provisioning to reduce wasted space. Snapshots for point-in-time recovery. Deduplication and compression to reduce capacity needs. Replication for disaster recovery. Cloud integration for backup and archiving.
Enterprise Storage Solutions
Fast, Reliable, Scalable Storage for Your Critical Data
Your data is your most valuable asset. Enterprise storage solutions from HPE and Dell provide the performance, reliability, and scalability you need, with intelligent management that reduces complexity.
Storage Solutions
Flash-optimized hybrid storage and all-flash arrays. Cloud-based management and monitoring with predictive analytics. Built-in replication and snapshot capabilities for disaster recovery. Modular designs that scale with your needs. High-availability configurations for cost optimization. Integration with VMware and other platforms.
Benefits
Predictable, consistent performance for applications. Scale storage capacity without forklift upgrades. Protect data with enterprise-grade reliability. Simplify management with intelligent automation. Reduce risk with built-in redundancy. Lower total cost with efficiency features. Proactive support that prevents outages.
Ideal For
Virtualized environments, database servers, business-critical applications, and organizations with growing data needs.
Cloud Integration & Hybrid Solutions
Leverage Cloud While Maintaining Control
The cloud offers flexibility and scalability, but most businesses benefit from hybrid solutions that combine on-premise infrastructure with cloud resources. We design integrated solutions that give you the best of both worlds.
Cloud Strategy & Architecture
Assessment of which workloads belong in cloud vs. on-premise. Private, public, and hybrid cloud architecture design. Cloud provider selection including AWS, Azure, and US Signal. Cost optimization and right-sizing. Security and compliance planning. Migration planning and execution.
Cloud Connectivity
Direct connections to cloud providers including AWS Direct Connect, Azure ExpressRoute, and Virtual Cloud Connect from US Signal. Optimized internet connectivity for cloud applications. SD-WAN for intelligent cloud traffic routing. VPN tunnels for secure cloud access. Hybrid DNS and identity integration.
Hybrid Solutions
On-premise data centers integrated with cloud. Cloud backup and disaster recovery. Cloud bursting for temporary capacity needs. Cloud-based development and test with production on-premise. Unified management across environments.
Cloud Migration Services
Application assessment and migration planning. Lift-and-shift migrations of existing applications. Re-architecture for cloud-native deployment. Data migration with minimal downtime. Post-migration optimization.
Benefits
Flexibility to scale resources up or down as needed. Reduce capital expenditures with OpEx cloud model. Improved disaster recovery with geographic diversity. Access to cloud-native services and innovation. Pay only for resources you use. Maintain control of sensitive data on-premise when required.
Ideal For
Growing businesses, seasonal capacity needs, disaster recovery requirements, application modernization, and testing or development environments.
Application Monitoring
Application performance monitoring (APM). Transaction tracing for performance bottlenecks. Database performance monitoring. Service availability monitoring. User experience monitoring. API and web service monitoring.
Proactive Alerts
Configurable thresholds for notifications. Multi-channel alerting via email, SMS, and phone. Intelligent alert escalation. Noise reduction to prevent alert fatigue. Automated remediation for common issues. Maintenance windows to suppress expected downtime.
System Monitoring & Management
Know What’s Happening Before Problems Impact Your Business
You can’t manage what you can’t measure. Comprehensive monitoring provides visibility into system health, performance, and capacity, enabling proactive management and rapid problem resolution.
Infrastructure Monitoring
Real-time monitoring of servers, storage, and network devices. Performance metrics including CPU, memory, disk, and network. Capacity trending and forecasting. Alert escalation for critical issues. Historical data for analysis and planning. Customized dashboards for at-a-glance status.
Reporting & Analytics
Executive dashboards. Performance trend reports. Capacity planning reports. SLA compliance reporting. Custom reports for specific needs. Integration with ticketing systems.
Benefits
Catch problems before users experience issues. Reduce mean time to resolution (MTTR). Plan capacity needs proactively. Document system performance for SLAs. Identify optimization opportunities. Justify infrastructure investments with data.
Ideal For
Managed services clients, businesses with critical applications, compliance requirements, growing infrastructure, and complex environments.
Unified Communications & Collaboration
Connect Your Team Anywhere They Work
Modern work happens across offices, homes, and on the road. Hybrid workspace solutions bring together voice, video, messaging, and collaboration into an integrated platform that keeps your team productive and connected.
The Challenge
Traditional phone systems are expensive and inflexible. Remote and hybrid work requires better collaboration tools. Multiple communication tools create silos and confusion. Poor call quality and dropped connections frustrate users. Limited features compared to modern expectations. High costs for long distance and international calls. Difficulty managing communication systems.
Our Solution
As a Cisco Premier Partner with Advanced Collaboration Architecture Specialization, we design and implement Cisco Unified Communications solutions along with other industry leading cloud calling providers to deliver enterprise-grade voice, video, and collaboration with reliability, rich features, and seamless user experience.
VoIP Business Phone Systems
Modern Business Communications That Work Anywhere
VoIP and cloud calling phone systems replace expensive traditional phone lines with cost-effective, feature-rich IP telephony that works in the office, at home, or on mobile devices.
VoIP and Cloud Calling
Enterprise call control platform. Supports unlimited users and locations. Hot-desking and mobile worker support. Advanced call routing and queuing. Integration with business applications. High availability for business continuity.
IP Phone Portfolio
Desktop phones for office workers including Cisco 8800 and 9800 series. Executive phones with large displays and video. Conference room phones for group calls. Wireless DECT handsets for mobility. Attendant consoles for receptionists. Video endpoints for collaboration.
WebEx Softphone
Desktop and mobile applications. Voice, video, instant messaging, and presence. Click-to-call from business applications. Voicemail and visual voicemail. Call control from any device. Seamless experience across all platforms.
Key Features
Auto-attendant and interactive voice response (IVR). Voicemail to email. Find-me/follow-me call forwarding. Conference bridges for multi-party calls. Call recording for compliance or training. Music on hold and custom greetings. Extension mobility for hot-desking. Single number reach so desk and mobile ring together.
SIP Trunking
Replace expensive PRI/POTS lines with SIP trunks. Unlimited local and long distance typically included. Automatic failover between carriers. Significant cost savings vs. traditional phone lines. Keep existing phone numbers. E911 support for emergency services.
Benefits
Reduce monthly phone bills. Support remote and mobile workers seamlessly. Rich features previously only available to large enterprises. Scale easily as you add employees or locations. Professional image with auto-attendant and features. Unified communications across voice, video, and messaging. Simplified management and lower maintenance.
Ideal For
Any business with 5+ employees, especially those with remote workers, multiple locations, or high phone costs.
Cisco and Neat Room Bars
Conference room video endpoints including Room Kit, Room Bar, and Board. All-in-one designs with camera, microphone, and codec. 4K video quality. Intelligent features like speaker tracking and noise removal. Wireless content sharing. Touch-panel control for easy use. Integration with Webex, CUCM, or Microsoft Teams.
Video Solutions
Immersive video experiences for executive boardrooms. Life-size video for the most realistic experience. Multi-screen configurations. Spatial audio design. High-quality lighting and acoustics design. Professional installation and calibration.
Audio/Video Conferencing
Professional Video Collaboration for Meetings and Customer Engagement
Face-to-face communication builds relationships and improves collaboration, even when participants are geographically distributed. Audio and video solutions deliver professional-quality video for meetings, presentations, and customer engagement.
Cisco Webex/Microsoft Teams Solutions
Cloud-based video conferencing platform. Join from any device including desktop, laptop, mobile, or room system. Screen sharing and content presentation. Recording and transcription. Whiteboarding and collaboration tools. Webinar capabilities for large audiences. Integration with calendaring and productivity tools.
Video Integration
Calendar integration for one-touch join. Dial-in numbers for phone-only participants. Interoperability with other video platforms. Room scheduling panels outside conference rooms. Usage analytics and reporting.
Benefits
Reduce travel costs and time. Improve collaboration between offices and remote teams. More engaging than audio-only calls. Professional image for customer meetings. Increase meeting effectiveness with visual communication. Support hybrid work with seamless video. Recording for training and documentation.
Ideal For
Businesses with multiple locations, remote teams, customer-facing roles, executive communications, and training or webinars.
Instant Messaging & Presence
Real-Time Communication for Fast-Paced Business
Email is too slow for urgent questions, and phone calls interrupt focus. Instant messaging with presence awareness enables quick, efficient communication while respecting colleagues’ availability.
WebEx/Microsoft Teams
Desktop applications for Windows and Mac. Mobile applications for iOS and Android. Web-based access. Unified experience across all devices. Integration with CUCM or Microsoft Teams for voice and video. Persistent group chat rooms.
Key Features
One-on-one and group instant messaging. Presence indicators showing available, busy, in a meeting, or away. Voice and video calling directly from IM. Screen sharing and remote control. File transfer. Chat history and search. Emojis and rich text formatting. Status messages.
Presence Intelligence
Automatic status based on calendar. Integration with desk phone status. Manual status setting. Busy status when in calls or meetings. Custom status messages. Privacy controls.
Business Integration
Directory integration with Active Directory. Click-to-call or IM from email, CRM, and other applications. Outlook integration for calendar-based presence. SharePoint integration. Custom application integration via APIs.
Benefits
Reduce email volume for quick questions. Faster decision-making with instant communication. See colleagues’ availability before contacting. Maintain conversation history for reference. Improve remote team collaboration. Reduce unnecessary interruptions. Mobile access for on-the-go communication.
Ideal For
Any business seeking to improve team communication, especially those with remote workers, multiple locations, or fast-paced environments.
Agent Desktop
Unified interface for all customer interactions. Screen pop with customer information. Disposition codes and wrap-up notes. Call controls including hold, transfer, and conference. Knowledge base integration. CRM integration with Salesforce and more.
Supervisor Tools
Real-time wallboard displays. Agent monitoring and coaching. Call recording and quality monitoring. Performance analytics and reporting. Schedule adherence monitoring. Remote agent support.
WebEx Contact Center
Deliver Professional Customer Service at Scale
Your contact center is often the primary touchpoint with customers. WebEx Contact Center solutions provide the tools, routing intelligence, and analytics to deliver excellent customer service efficiently.
What We Deliver
AI-Driven Service: Smart routing, sentiment analysis, and real-time agent assistance.
Omnichannel Engagement: Voice, chat, email, SMS, and social on one unified platform.
Data That Works Harder: Advanced analytics and reporting for proactive insights.
Anytime, Anywhere Agents: Empower fully remote or hybrid agent teams.
Secure & Reliable: Built on Cisco’s global cloud infrastructure.
Advanced Features
Outbound dialing capabilities. Call recording for compliance and training. Speech analytics for quality insights. Workforce management integration. Customer satisfaction surveys via post-call IVR. Integration with CRM and business systems.
Benefits
Improve customer satisfaction with faster service. Reduce abandon rates with intelligent routing. Increase first-call resolution rates. Gain visibility into contact center performance. Improve agent efficiency and satisfaction. Make data-driven decisions with analytics. Scale as call volume grows.
Ideal For
Sales teams, customer support departments, help desks, order taking, technical support, collections, and any customer-facing team.
How We Deliver Solutions That Actually Work
We Don’t Sell Products, We Solve Problems
Our approach starts with understanding your business, not pushing products. Here’s how we ensure solutions that truly fit your needs:
Step 1: Discovery & Requirements
Understand your business goals and challenges. Document current environment and pain points. Identify compliance and security requirements. Discuss budget parameters and timeline. Define success criteria.
Step 2: Assessment
Evaluate current infrastructure and performance. Identify gaps, risks, and opportunities. Benchmark against best practices. Analyze capacity and growth needs.
Step 3: Solution Design
Architect solutions aligned to requirements. Multiple options with trade-offs explained. Integration with existing systems. Scalability and future-proofing considerations. Security and compliance built-in.
Step 4: Proposal & Review
Detailed proposal with specifications. Bill of materials with transparent pricing. Implementation timeline and approach. ROI analysis and business case. Review and refinement based on feedback.
Step 5: Implementation
Detailed project plan with milestones. Professional installation with minimal disruption. Thorough testing before production cutover. Knowledge transfer and documentation. User and administrator training.
Step 6: Optimization & Support
Post-implementation health checks. Performance monitoring and tuning. Ongoing support and management options. Regular reviews for optimization opportunities.
What Sets Our Solutions Apart
Certified Expertise You Can Trust
Our engineers hold advanced certifications from Cisco, VMware, and other manufacturers. Not just basic credentials, but proven experts with real-world competency.
Vendor-Neutral Recommendations
We recommend what’s best for your business, not what gives us the highest margin. Our technology partnerships serve you, not the other way around.
Integration Focus
We ensure new solutions integrate seamlessly with your existing systems and business processes. No technology islands or compatibility issues.
Long-Term Partnership
We design solutions that support your business for years, not just until the next sale. We want to grow with you, not sell and disappear.
Proven Methodologies
Our implementation approach is based on industry best practices and manufacturer guidelines, minimizing risk and ensuring successful outcomes.
Local Roots, National Reach
We’re based in Louisville and invested in this community, but we also service clients across all 50 states. Every client gets treated like a neighbor.
Solutions Tailored to Your Industry
While our core solutions work across industries, we understand different sectors have unique requirements:
Manufacturing
Production floor networks for operational technology. Industrial wireless for mobility and automation. Secure segmentation between IT and OT networks. ERP and MES system infrastructure. Supply chain system connectivity.
Financial Services
Compliance-focused security for PCI-DSS and GLBA. Multi-factor authentication and access controls. Data loss prevention for sensitive financial data. Business continuity and disaster recovery. Secure remote access for work-from-home.
Healthcare
HIPAA-compliant infrastructure and security. Patient data protection and privacy controls. Telemedicine infrastructure. Electronic health record (EHR) system support. Medical device network segmentation.
Professional Services
Client portal and remote access solutions. Collaboration tools for distributed teams. Document management and storage. Project-based resource flexibility. Professional communications systems.
Retail & Distribution
Point-of-sale system infrastructure. Inventory management system connectivity. Multi-location networking and centralization. Guest WiFi for customers. Video surveillance integration.
Ready to Build Better IT Infrastructure?
Whether you’re planning a major technology initiative or just want to explore your options, we’re here to help.
Free Consultation: We’ll discuss your business needs, current technology, and challenges you’re facing with no pressure and no obligation.
Needs Assessment: We can evaluate your current infrastructure and provide recommendations for improvement at no cost.
Proposal Development: We’ll design solutions specific to your requirements with transparent pricing and clear deliverables.